Course curriculum

    1. Welcome Video

    2. Download your course program

    3. Download your course program individual participants

    1. Learning Outcomes and Assessment Criteria for Retail Operations Management

    2. Self Study Guide for this module : Retail Operations

    3. Watch a video from your lecturer on Retail Operations

    1. Introduction to Principles of Retailing

    2. KT0101: Nature of retailing locally and internationally

    3. KT0102: Characteristics of the current retail environment, including shopping patterns, working hours, staffing issues

    4. KT0103: Categories and sectors of retailing in South Africa and their role in the community

    5. KT0104: The relationship and inter-dependence between the outlet and store’s support functions and the organisation

    6. KT0105: The relationship and inter-dependence between the various departments within a retail outlet

    7. KT0106: The concept and principles of “Green” retailing and how it is impacting on the industry

    1. Introduction to Building Stakeholder Relations

    2. KT0201: The concept of stakeholders and the relevant stakeholders of a retail chain organisation

    3. KT0202: The stakeholders relevant to the retail chain store

    4. KT0203: The retail chain store manager’s involvement in building stakeholders’ relations

    5. KT0204: Legislation impacting on stakeholders

    1. Introduction to Retail chain store operations management

    2. KT0301: Concepts and principles of retail chain store operations management

    3. KT0302: Capacity and resource planning and control

    4. KT0303/4: Methods and tools used in retail chain store operations management

    1. Introduction to Staff Scheduling

    2. KT0401: Categories of staff in retailing, their legal hours of work and costs to the company

    3. KT0402/3: Concepts and principles of staff scheduling and tools used to manage scheduling

    4. KT0404: Concept and principles of induction of new staff in a retail chain store environment

About this course

  • 141 lessons
  • 2.5 hours of video content