Retail Operations

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Course curriculum

1. Welcome Video
2. Download your course program
1. Learning Outcomes and Assessment Criteria for Retail Operations Management
2. Self Study Guide for this module : Retail Operations
3. Watch a video from your lecturer on Retail Operations
1. Introduction to Principles of Retailing
2. KT0101: Nature of retailing locally and internationally
3. KT0102: Characteristics of the current retail environment, including shopping patterns, working hours, staffing issues
4. KT0103: Categories and sectors of retailing in South Africa and their role in the community
5. KT0104: The relationship and inter-dependence between the outlet and store’s support functions and the organisation
6. KT0105: The relationship and inter-dependence between the various departments within a retail outlet
7. KT0106: The concept and principles of “Green” retailing and how it is impacting on the industry
1. Introduction to Building Stakeholder Relations
2. KT0201: The concept of stakeholders and the relevant stakeholders of a retail chain organisation
3. KT0202: The stakeholders relevant to the retail chain store
4. KT0203: The retail chain store manager’s involvement in building stakeholders’ relations
5. KT0204: Legislation impacting on stakeholders
1. Introduction to Retail chain store operations management
2. KT0301: Concepts and principles of retail chain store operations management
3. KT0302: Capacity and resource planning and control
4. KT0303/4: Methods and tools used in retail chain store operations management
1. Introduction to Staff Scheduling
2. KT0401: Categories of staff in retailing, their legal hours of work and costs to the company
3. KT0402/3: Concepts and principles of staff scheduling and tools used to manage scheduling
4. KT0404: Concept and principles of induction of new staff in a retail chain store environment
1. Learning Outcomes and Assessment Criteria for Communication in Retail
2. Section A - Communication in Retail
3. Self Study Guide for this module : Communication in Retail
4. Watch a video from your lecturer on Communication in Retail
1. Introduction to Communication theory
2. KT0101: Definitions of communication
3. KT0102: The communication process
4. KT0103: Verbal and nonverbal communication
5. KT0104: Types of communication
6. KT0105: Barriers to communication
7. KT0106: Organisational lines of communication
8. KT0107: Management of internal and external communication in the retail chain store environment
9. KT0108: Principles of plain language and jargon
10. KT0109: Implications and consequences of poor communication
1. KT0201: Principles of business correspondence
2. KT0202: Principles and management of e-mail communication
3. KT0203: Implications and consequences of poor business correspondence and report writing
4. KT0204: Principles of report writing
1. KT0301: Structure of various types of meetings
2. KT0302: Principles of meeting planning, agendas and preparing notices
3. KT0303: Principles of minute taking and writing
4. KT0304: Principles of managing meetings
5. KT0305: Implications and consequences of poor meeting management
1. KT0401: Concepts and principles of effective verbal communication to staff
2. KT0402: Concepts and principles of effective verbal communication to customers
3. KT0403: Concepts and principles of effective verbal communication to senior management
4. KT0404: Principles of effective listening
1. Assignment 1
1. Learning Outcomes and Assessment Criteria for Leading Teams in a Chain Store Environment
2. Section A - Leading Teams in a Chain Store Environment
3. Self Study Guide for this module : Leading Teams
4. Watch a video from your lecturer on Leading Teams in a Chain Store Environment
1. Introduction - The principles of management in a retail business
2. The nature of management in a retail environment
3. The nature and components of planning in a retail chain store
4. The concepts of organising in a retail chain store
5. The nature and elements of leading and controlling in a retail chain store
6. The nature of the decision making process in a retail chain store
1. Introduction to Concept and principles of leadership
2. The concepts, principles, function of leadership and the role and function of a team leader - Part 1
3. The concepts, principles, function of leadership and the role and function of a team leader - Part 2
4. The difference between management and leadership
5. The Concept and Principles of Motivation
6. Group Behaviour in the Organisation
7. The Fundamentals of Leadership and Leadership Styles
1. Introduction to Concepts and principles of self-management
2. Principles of Self-Analysis
3. Principles of Gap Ananlysis
4. Factors Impacting on Self-Image and Development Gaps
5. The Concept of a Personal Development Plan
6. The Concepts of Self-Discipline and of Positive Reframinig
7. The Concept of Self-Motivation
8. The Impact and Consequences of Procrastination in Self-Development
1. Introduction to Principles of industrial relations
2. Role Players and Their Roles in the Industrial Relations Landscape of Retail in South Africa
3. Concepts, principles and generally accepted processes of discipline and grievances handling in a retail chain environment and the consequences of not following legal and organisational procedures
4. The Generally Accepted Dismissals Process in a Retail Chain Environment
5. The Nature and Purpose of Recognition Agreements
1. Introduction to Labour related legislation
2. The Labour Relations Act and its impact on team leadership in a retail chain store
3. The Basic Conditions of Employment Act and its impact on team leadership in a retail chain store
4. The Employment Equity Act and its impact on team leadership in a retail chain store
5. The Sectoral Determination in retail and its impact on team leadership in a retail chain store
6. Skills development legislation and its impact on team leadership in a retail chain store
7. The wage determination Act and its impact on team leadership in a retail chain store
1. Introduction to Concepts and principles of diversity management
2. The different forms of diversity including race, gender, age, class and disability
3. Concepts and principles of diversity management
4. Typical stereotyping of the different groups
5. Characteristics of an environment that is conducive for cultural diversity
6. Principles of dealing with cultural conflict situations
1. Introduction to Human Resources administration and management standards
2. The management standards used in Human Resource management
3. The cost of staff turnover and absenteeism to the store
4. The role of the chain store manager and Store Support Centre in Human Resource management
5. The role of the chain store manager and Store Support Centre in recruitment, selection and placement
6. The role of the chain store manager and Store Support Centre in training and development
7. The role of the chain store manager and Store Support Centre in administrative requirements relating to staffing
1. Learning Outcomes and Assessment Criteria for Improving Financial Performance in a Chain Store
2. Section A - Improving Financial Performance in a Chain Store
3. 142103001-KM-07-Learner Work Book Improving Financial Performance in a Chain Store
4. Watch a video from your lecturer on Improving Financial Performance in a Chain Store
1. KM-07-KT01: Financial reports used by retail chain stores
2. KT0101: The goals of financial management in a retail chain store
3. KT0102: The concept and principle of budgets
4. KT0103: Generally accepted methods for budgeting for a retail chain store
5. KT0104: The various financial reports used in a retail chain store on a daily, weekly, monthly, quarterly and annual basis
1. KM-07-KT02: Principles of chain store financial report analyses
2. KT0201: Basic retail chain store financial performance measures and ratios
3. KT0202: Concepts and principles for calculating the bottom-line contribution of a retail chain store
4. KT0203: The various types of costs related to retail business operations
5. KT0204: The concept of fixed and variable cost in a retail business
6. KT0205: The expenses controllable at retail chain store level
1. KM-07-KT03: Concept and principles of shrinkage and loss control
2. KT0301: Definition, calculation and impact of shrinkage on a retail business
3. KT0302: Concept and definition of risk and the difference between risk and shrinkage
4. KT0303: Types of internal shrinkage in a retail business including staff theft, waste and damages
5. KT0304: Types of external shrinkage in a retail business including shoplifting and theft by service agents
6. KT0305: Detecting and preventing internal shrinkage
7. KT0306: Detecting and preventing external shrinkage
8. KT0307: Legal requirements in respect of apprehending suspected shoplifters
1. KM-07-KT04: Concept and principles of risk management
2. KT0401: Concepts and principles of risk management planning
3. KT0402: Generally accepted areas of risk in a retail store
4. KT0403: Risk assessment in a retail chain store
5. KT0404: Risk control strategies
1. KM-07-KT05: Concept and principles of asset control and maintenance
2. KT0501: Definition and types of retail store assets
3. KT0502: Purpose and principles of asset control
4. KT0503: The impact of asset maintenance on the bottom line
1. KM-07-KT06: Principles for improving the store’s bottom line
2. KT0601: Concepts and principles of comparing store performance to budgets and or forecasts to evaluate store performance
3. KT0602: Concept and principles of comparing present to past store financial performance
4. KT0603: Generally accepted methods for improving store financial performance
1. Assignment 2

About this course

140 lessons
2.5 hours of video content

Retail Operations

Course curriculum

Welcome and Orientation

Module 1 - Retail Operations management

Unit 1 : Principles of Retailing

Unit 2: Building Stakeholder Relations

Unit 3: Retail Chain Store Operations Management

Unit 4: Staff Scheduling

Module 2 - Communication in Retail

Unit 1: Communication Theory

Unit 2: Concepts and Principles of Business Correspondence

Unit 3: Concepts and Principles of Holding Meetings in a Retail Store

Unit 4: Concepts and Principles of Interpersonal Communication

Assignment 1

Module 3 - Leading Teams in a Chain Store Environment

Unit 1: The principles of management in a retail business

Unit 2: Concept and Principles of Leadership

Unit 3: Concepts and principles of self-management

Unit 4: Principles of industrial relations

Unit 5: Labour related legislation

Unit 6: Concepts and principles of diversity management

Unit 7: Human Resources Administration and Management Standards

Module 4 - Improving Financial Performance in a Chain Store

Unit 1: Financial Reports Used by Retail Chain Stores

Unit 2: Principles of Chain Store Financial Report Analyses

Unit 3: Concept and Principles of Shrinkage and Loss Control

Unit 4: Concept and Principles of Risk Management

Unit 5: Concept and Principles of Asset Control and Maintenance

Unit 6: Principles for Improving the Store’s Bottom Line

Assignment 2

About this course