R4,950 (Incl. VAT)

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Are you ready to elevate your retail career and master the skills to thrive in a competitive chain store environment?

This QCTO-accredited course is your first step toward achieving the prestigious Chain Store Manager qualification, equipping you with essential knowledge and skills to excel in retail management and operations.

  • 6 Months

    Course content is broken into manageable modules and interactive activities that help you apply your knowledge

  • Study Online in Your Own Time

    Study online from anywhere in the world, in your own space, at your own pace, guided by our industry experts.

  • Practical and Industry Aligned

    Constantly updated and tailored for marketing professionals in all shapes and forms.

What’s inside this Certificate in Retail Operations course?

This course is ideal for individuals aspiring to advance their careers in retail management by gaining practical and theoretical expertise in chain store operations, communication, team leadership, and financial performance improvement. Whether you're looking to upskill or take the first step toward a nationally recognised qualification, this program sets you on the path to success.

  • 140 lessons

  • 2.5 hours of video

  • Support from tutors that work in the industry

Course Curriculum

Here is a breakdown of what's included in this course:

  • Retail Operations Management

    Learn about:

    • Principles of retailing • Building stakeholder relations • Retail chain store operations management • Staff scheduling

  • Communication in Retail

    Learn about:

    • Communication theory • Business correspondence • Holding meetings in a retail store • Interpersonal communication

  • Leading Teams in a Chain Store Environment

    Learn about:

    • Management in a retail business • Concepts and principles of leadership • Self-management • Industrial relations • Labour-related legislation • Diversity management • Human resources administration and management standards

  • Improving Financial Performance

    Learn about:

    • Financial reports used by retail chain stores • Chain store financial report analyses • Shrinkage and loss control • Risk management • Asset control and maintenance • Improving the store’s bottom line